---
title: "Refund Policy Reference (KB-4471)"
spec_version: "1.0"
content_type: original
privacy_level: internal
quarantine_status: trusted
created_date: "2026-04-10"
---

# Refund Policy Reference (KB-4471)

*Canonical internal reference. Payments knowledge base.*

## Standard window

Refunds are available within 30 days of purchase for unused services.
Partial-use refunds are prorated to the day of cancellation. Promotional
credits are non-refundable.

## Exceptions

Enterprise contracts follow the refund terms in their master agreement, which
override this reference. Disputed charges are handled by the chargeback team,
not the standard refund flow.

## Change control

This document is the reference of record for refund eligibility. Downstream
summaries and agent responses should cite this document by version and must not
restate the exceptions without the master-agreement caveat.

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